Hotel Policy

Check In: 3:00 p.m.
Check Out: 1:00 p.m.

Credit Cards Accepted:
American Express, Visa and MasterCard.

Cancellation Policy:
Must cancel within 1 day prior to arrival date, in order to avoid fee charges.

No Show Policy:
If No Show occurs, a one night stay fee will be charged.

Extra person Policy:
2 Extra persons are admitted with a charge of $100.00 pesos each, in room with 2 double beds.

Kids Policy:
Minors are considered when 11 years old and under, in case family consists in 2 adults and 3 children of 12 years, they will be charged for the equivalent of 1 adult.

Pets Policy:
No pets allowed.

Oversold Policy:

• In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.